Returns

(A consumer is any natural person who performs a legal transaction that cannot primarily be attributed to their commercial or self-employed professional activities.)

 

Information About Withdrawal

Right of Withdrawal

You have the right to withdraw from this contract within 30 days without giving reasons.

 

The withdrawal period is 30 days from the date:

•       on which you, or a third party designated by you (who is not the carrier), took possession of the goods, provided you ordered one or more goods under one order and these were delivered simultaneously;

•       on which you, or a third party designated by you (who is not the carrier), took possession of the last goods, provided you ordered multiple goods under one order and these were delivered separately.

 

To exercise your right of withdrawal, you must inform us of your decision to withdraw from this contract. This can be done by email: support@getrestora.co.

 

You may use the attached model withdrawal form for this purpose, but this is not obligatory.

 

To meet the withdrawal deadline, it is sufficient that you send your communication concerning the exercise of the right of withdrawal before the withdrawal period has expired.

Consequences of Withdrawal

If you withdraw from this contract, we will reimburse to you all payments received from you, including the costs of delivery (with the exception of the supplementary costs resulting from your choice of a type of delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any event not later than 30 days from the day on which we are informed about your decision to withdraw from this contract.

 

We will carry out such reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise. In any event, you will not incur any fees as a result of such reimbursement.

 

We may withhold reimbursement until we have received the goods back, or you have supplied evidence of having sent back the goods, whichever is the earliest.

 

You shall send back the goods without undue delay and in any event not later than 30 days from the day on which you communicate your withdrawal from this contract to us. The deadline is met if you send back the goods before the period of 30 days has expired.

 

The direct costs of returning the goods shall be borne by you.

 

You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods.

Reasons for Exclusion and Forfeiture of the Right of Withdrawal

The right of withdrawal does not apply to contracts:

•       for the supply of goods that are not pre-made and for the production of which an individual choice or decision by the consumer is decisive;

•       for the supply of goods that are liable to deteriorate or expire rapidly;

•       for the supply of alcoholic beverages, the price of which has been agreed upon at the time of the conclusion of the contract, the delivery of which can only take place after 30 days and the actual value of which is dependent on fluctuations in the market;

•       for the supply of newspapers, periodicals or magazines, with the exception of subscription contracts.

 

The right of withdrawal expires prematurely for contracts:

•       for the supply of sealed goods which are not suitable for return due to health protection or hygiene reasons and were unsealed after delivery;

•       for the supply of goods which are, after delivery, according to their nature, inseparably mixed with other items;

•       for the supply of audio or video recordings or computer software in a sealed package if the seal has been broken after delivery.

Sample Cancellation Form

In any case, please contact us at the following email address before returning the goods: support@getrestora.co.

 

The return address on our packages is not our returns address. Our returns address will be provided to you by email upon request.

 

If you wish to cancel the contract, please fill in the form below and send it to us by email.

 

Cancellation Form

I/We (*) hereby give notice that I/We (*) withdraw from my/our (*) contract of sale of the following goods (*) / for the provision of the following service (*):

 

Ordered on: (*) ____________ / Received on: (*) ______________

 

Name of consumer(s):

 

Address of consumer(s):

 

Signature of consumer(s) (only if this form is submitted on paper):

 

Date: ______________

 

(*) Delete as appropriate.